Audio FAQ

Getting Started

What is MyiLibrary Audio?
MyiLibrary Audio is a system for finding and checking out audiobooks. Your library purchases audiobooks for you to download and listen to. You check out audiobooks from MyiLibrary Audio just like you check out printed books at your library.
How do I log in?
There are several ways to log in to MyiLibrary Audio. Your library may authenticate you before you reach the MyiLibrary Audio website. If not, you can log in from any MyiLibrary Audio page by following the "Login" link on the top menu. The information you enter during the login process is determined by your library. You may enter your login information before you access the MyiLibrary Audio audiobook system or you can click on the "Login" link at the top of any page to enter your information and get logged in at any time. After you have entered your login information, click the "Go" button. You will need to be logged in before you can view your bookshelf.
What browsers does MyiLibrary Audio support?
  • Internet Explorer 7, 6, 5.5, 5.1
  • Firefox 2+
  • Safari 2+
Can I use MyiLibrary Audio from my home or office?
Yes. You will need to have your library account information to download audiobooks.
What software do I need to use MyiLibrary Audio?
To find audiobooks, you only need a browser. To download to audiobooks, you will also need the Ingram Media Manager software. This software is free to download and use. See "Listening to Audiobooks" for more details.
What kind of books are available through MyiLibrary Audio?
MyiLibrary Audio includes a full range of fiction and non-fiction titles.
Can I listen to MyiLibrary Audio audiobooks on my iPod?
Yes. After you download an audiobook using Ingram Media Manager, you can transfer it to your iPod or other supported portable device.
Can I transfer a MyiLibrary Audio audiobook to CD?
Transfer capability depends upon the DRM (Digital Rights Management) noted in the Usage Rights section of the Product Detail Page of each title, and is determined by the publisher.
Can I share a MyiLibrary Audio audiobook with my friends?
No. When you check out an audiobook, it is yours and yours alone. However, if your friend's library also uses MyiLibrary Audio, they may be able to check out a copy of the same book.
Do I need a library card to check out a MyiLibrary Audio audiobook?
Yes. You will need to enter your library account information to access your bookshelf and download audiobooks.
How do I request a Title I want added to the audiobook collection?
When you are on the MyiLibrary Audio website, you will see a link in the Left Side Menu labeled "Suggest a Title". When you click this link, you will have to log in if you haven't already done so. After logging in, you will see a form that allows you to request a specific title for the audiobook collection.
You can also suggest a title by clicking on the Show All Ingram Digital Books link at the bottom right of the home page. This will allow you to browse all of the audiobooks that Ingram Digital has to offer. When browsing this list of audiobooks, any titles your library has not purchased will have a "Suggest This Title" button. Clicking on this button will automatically send the suggestion on to your library.
How can I suggest a feature for or report problems with the MyiLibrary Audio website?
When you are on the MyiLibrary Audio website, you will see a link at the bottom of the page labeled "Contact Us". Follow this link, and you will be provided with contact information allowing you to call, write, or email a suggestion or comment to your library.

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My Bookshelf

What is my bookshelf?
Your bookshelf contains a list of audiobooks you have checked out as well as a list of audiobooks that you have on hold. You use your bookshelf to review and download audiobooks you have selected.
How do I get to my bookshelf?
Click the "Bookshelf" item in the top menu, or use the "Go to Bookshelf" button that appears at the top and bottom of all search and browse results.
Can I share my bookshelf with other people?
No. Your bookshelf is considered private information, and only you can view it.
How many audiobooks can I have in my bookshelf?
The number of audiobooks you can have in your bookshelf is determined by your library. Your library can set the total number of items allowed in your bookshelf, the number of holds you are allowed, and the number of audiobooks you can check out at one time.
How many audiobooks can I have checked out at one time?
Your library determines the number of items you can check out at one time.
How long can I keep an audiobook?
The checkout period for audiobooks is controlled by your library.
Can I return an audiobook early?
Only if it has not been downloaded. Once you have downloaded an audiobook, it is checked out to you for the period of time selected at checkout. The audiobook is automatically returned at the end of that time period.
Can I renew my audiobooks?
No. You cannot renew an audiobook. However, you may be able to check it out again, if it is an "Always Available" book, or if no one else is waiting for it.
How do I return an audiobook?
Audiobooks are automatically returned at the end of their check-out period. However, if you have not yet downloaded a book on your bookshelf, you can click on the “Return Now” button to return it.
What is a hold?
When all available copies of an audiobook are checked out, you can place a hold on that book to indicate that you would like to check it out as soon as it becomes available. MyiLibrary Audio will let you know how many other people are in the hold queue before you.
How do I know when a book on hold is ready for me?
MyiLibrary Audio will send you an email to let you know that your audiobook is available for check-out.
Can I cancel a hold?
Yes. You can cancel a hold by going to your bookshelf, viewing the Holds section, and clicking the book's "Remove" button.
How long do I have to download an audiobook once I am notified that it is ready?
You may download the requested title at any point within the period of time designated by your library as their lending term. At the time the notification email is sent, the book is placed on your bookshelf automatically, and your lending time begins.
How many items can I place on hold at the same time?
Your library determines the number of holds you can have at any one time.
Can I download an audiobook more than once?
Yes. You can download it as many times as you need during your check-out period.
I can't login to my bookshelf.
Your Library Card: If your library card has expired or there is another problem with your library account, you may not be able to login to MyiLibrary Audio. Check with your library if you think this is the problem.
Cookies: To login, you need to have "cookies" turned on in your browser preferences. We use session cookies to track your bookshelf. When you close your browser, the session cookies are removed. If you are stuck in a Login Loop -- where you login, a message says you have successfully logged in, but then it sends you back to the login page -- then you most likely do not have cookies turned on.
Firewalls: Firewalls can also block cookies and cause login trouble. Speak to your firewall administrator for help. If you have a "personal firewall" you can turn it off for your MyiLibrary Audio session, and you may also have to change security setting in you browser.
Firewalls: Firewalls can also block cookies and cause login trouble. Speak to your firewall administrator for help. If you have a "personal firewall" you can turn it off for your MyiLibrary Audio session, and you may also have to change security setting in your browser.
I can't place a hold on the audiobook I want.
There are two limits that affect whether or not you can use the hold feature. First, there is a limit on the number of audiobooks you can have on hold. This varies from library to library but will be listed in the library's FAQ link.
Secondly, there is a limit on the total number of audiobooks you can have on your bookshelf. This also varies from library to library, and should also be listed in the library's FAQ link.

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Listening to Audio Books

What software do I need to listen to MyiLibrary Audio audiobooks?
You will need Ingram Media Manager to download the audiobook to your computer. You can also use Ingram Media Manager to listen to the audiobook, or you can transfer it to a supported portable device.
How do I download the Ingram Media Manager?
When you are ready to download an audiobook, you will be given a chance to download and install the Ingram Media Manager. If you wish to install the software now, please use the following links:
Download Ingram Media Manager
Installation Instructions
Can I select the hard drive on which I want to install IMM?
Yes! If installing IMM on a Windows computer, the installer will give you the option to select a specific harddrive.
How do I download an audiobook?
You will need to log in to MyiLibrary Audio and access your bookshelf. Each book in the "Downloads" section is ready for download. You can just click the appropriate "Download Now" button to begin the download process.
What portable devices can I use to listen to my audiobooks?
  • iPod Nano, iPod Classic, iPod Touch, iPhone (the device must have a screen)
  • PlaysForSure and Secure WMA devices
  • Palm PDAs and Smartphones (with memory card slot and PalmOS 5.2 or higher)
You can find a list of portable media devices that are WMA compliant and certified Windows vista compliant at the Microsoft Windows Media web site.
The PlaysForSure Web site displays a list of devices that can play Windows Media Audio (WMA) files and use the Sync feature in Windows Media Player 11. Many other devices that are not on the list can also play WMA files, but may require an earlier version of Windows Media Player or other software in order to copy the files from your computer to the device. To determine your device's playback capabilities and software requirements, see your device documentation or your device manufacturer's Web site.
How do I listen to an audiobook?
  • You can use Ingram Media Manager to listen to your audiobook on either a Mac or a PC.
  • You can also "Transfer" an audiobook to your iPod or WMA compatible device.
  • On a PC, you can listen to your audiobook with Windows Media Player™.
How do I listen to just one part of an audiobook?
  • Each audiobook is downloaded in multiple sections (usually by chapter). Each of these sections is a separate audio file and can be accessed and listened to individually.
  • When using Windows Media Player, the book is displayed as a playlist and each section as a song in that playlist. To listen to a specific section, simply select the chapter you wish to hear under the audiobook playlist.
  • For those using portable devices, during the process of transferring the audiobook to your portable device you are given a chance to de-select sections of the audiobook to be transferred.
How do I transfer an audiobook to a portable device?
iPods and iPhones

Listen on an iPod

  1. Be sure your iPod is connected to your computer.
  2. Go to your Bookshelf in MyiLibrary Audio. You will have to enter your library card number and password.
  3. Click on the Download Now button in the Downloads section of your Bookshelf.
  4. If you have already installed the Ingram Media Manager (IMM), click on the Click here to get your title button to start the download.
  5. You can listen to the audiobook on your computer with Ingram Media Manager as soon as the first section has downloaded. Once the entire audiobook has been downloaded, you can move it to your iPod or other Apple device.
  6. To move the file, select the Transfer menu option, under the file menu in Ingram Media Manager, or click the "Transfer" button in the dialog box that appears when the download is complete.
  7. Click on "iPod" as the device you wish to transfer the audiobook to.
  8. Ingram Media Manager will check your iPod to make sure you have space for the book you are transferring. Click the "next" button to proceed.
  9. By default, Ingram Media Manager will transfer all parts of an audiobook to your iPod. If you only want to transfer part of the audiobook, uncheck the part(s) that you do NOT want to transfer. Then click the "next" button.
  10. Ingram Media Manager will begin transferring your audiobook to your iPod.
  11. Do not close Ingram Media Manager until iTunes has completed synching with your iPod.

WMA Compatible Device

  1. Be sure your device is connected to your computer.
  2. Go to your Bookshelf in MyiLibrary Audio. You will have to enter your library card number and password.
  3. Click on the Download Now button in the Downloads section of your Bookshelf.
  4. If you have already installed the Ingram Media Manager (IMM), click on the Click here to get your title button to start the download.
  5. You can listen to the audiobook in Ingram Media Manager on your computer as soon as the first section has downloaded. Once the entire audiobook has been downloaded, you can move it to your WMA compatible device. (Test your device)
  6. To move the file, select the Transfer menu option under the file menu in Ingram Media Manager, or click the "Transfer" button in the dialog box that appears when the download is complete.
  7. Click on "Windows Media" as the device you wish to transfer the audiobook to.
  8. Click "Next"
  9. A list of the audiobook sections will be displayed. By default, Ingram Media Manager will transfer all parts of an audiobook to your WMA device. If you would like to transfer only specific part(s) of the audiobook, uncheck the part(s) that you do NOT want to transfer. Then click the "Next" button.
  10. Ingram Media Manager will convert the audiobook into the appropriate format for your device and then transfer the selected sections to Windows Media Player. Click the "Close" button when the process has been completed.
  11. Open Windows Media Player. Your audiobook will appear as a Playlist.
  12. Click on "Sync" and drag the audiobook into the Sync window. Click "Start Sync" and the audiobook will be moved to your portable device.
  13. Access Windows Media Player on your portable device to play your audiobook.

Where are MyiLibrary Audio audiobooks stored on my computer?
For PC Users the audiobook files are stored in MyDocuments/My imm Media.
For Mac Users the audiobook files are stored ~/Music/imm Media.
I can't download any audiobooks from MyiLibrary Audio. What should I do?
Firewalls: Sometimes firewalls (including the new "personal firewalls" being introduced for home use) can affect downloading. Contact the firewall administrator or the company that makes the firewall for help. You may have to lower the security settings on both your personal firewall and browser.
Download Manager Programs: Some people use special programs designed to "help" download files (typically, the software will let the user restart a download that had failed before completing). GoZilla is one of the most popular. Some of these programs, in fact, are inflexible or are setup incorrectly, and can cause trouble with specific types of downloads, especially the kind at our library. Try turning the software off and then downloading.
Internet Problems: Sometimes there are temporary problems on the Internet that can cause a download to fail. Often, if you close all of your browser windows, wait just a few minutes, then try the download again, it will work.
My audiobook did not download completely. What should I do?
Begin by checking the disk space on your computer and make sure you have enough space for the audiobook you are trying to download.
Next, check your network connection and make sure it is up and functioning normally.
If you have enough disk space and your network connection is functioning normally, return to your bookshelf in MyiLibrary Audio and start the download again.
I put my audiobook on a CD, but it won't play.
The capability to transfer an audiobook to CD is determined by the publisher. The DRM (Digital Rights Management) can be found in the Usage Rights section of the Product Detail Page of each title.
How much space does an audiobook take up on a portable device?
The size of the file depends on the title. A good rule of thumb is to expect each hour of your audiobook to take up 14 MB once it’s transferred to your device.
Examples:
  • A Shadow Audio Double-Feature: Starring Orson Welles; 1hr, 16min; 18 Megabytes
  • Master & Commander; 13hours, 182 Megabytes
  • Scourby Old Testament; 55hrs; 770 Megabytes
How long does it take to transfer an audiobook to a portable device?
Many factors can affect the transfer time of an audiobook -- your processor speed, how much RAM you have, and the length of the audiobook.
The type of device you are using will also affect the transfer speed. For example, if you are using an iPod, the transfer should only take 20 to 30 minutes. If you are using Windows Media Player, the process can take several hours. Windows Media Player requires that the audiobook file be converted to another format before transferring to a portable device.
Will my audiobooks be added to my iTunes or Windows Media Player library?
If you are using an iPod, the audiobook will NOT be added to your iTunes library. Ingram Media Manager will use iTunes to transfer the audiobook, but it will not add it to your iTunes library.
If you are using one of the other supported portable devices along with Windows Media Player, your audiobooks will automatically be added to your Windows Media Player library. These files will stay in your library as secure WMA files, and can be played from within Windows Media Player or on your portable device.
I can't transfer audiobooks to my WMA compatible device.
Make sure the WMA compatible device is connected to your computer.
Check the amount of space on your device and make sure there is enough room for the audiobook you are transferring.
Make sure your internet connection is up and working normally. Windows Media Player must be connected to the internet to transfer an audiobook to a portable device.
Make sure your Windows Media Player is version 11 or higher. If not, upgrade Windows Media Player.
Where can I get more information about Windows Media Player?
Microsoft's Windows Media Player FAQ
Where can I get more information about iTunes?
Apple's Support Page for iTunes
I have a problem that is not listed here. What should I do?
When you are on the MyiLibrary Audio website, you will see a link at the bottom of the page labeled "Contact Us". Follow this link, and you will be provided with contact information allowing you to call, write, or email your library for assistance.

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